Thank you for shopping at BuyOnlineVapes.com. We appreciate your business and strive to provide the best vaping products and customer experience possible.
Returns
Due to the nature of our products, we have a strict policy regarding returns and refunds. We only accept returns for items that are defective or damaged upon receipt. If you receive a defective or damaged product, please contact us immediately or within 7 days of receiving the item to be eligible for a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@buyonlinevapes.com and send your item to:
Shipping
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions on how to return your item to us, contact us at info@buyonlinevapes.com or call us at +91 88825 08261.